accounts/108421903622590264635/locations/10427221896983556046

I called this company thinking it was sending someone to diagnose the problem and give me courses of action to consider for fixing my hot water heater. I basically was paying $90 for their person to drive to my house, to tell me what I told them. The process confused me, as the technician spent a few minutes alone preparing the document of what the company could do. There was no preliminary examination to diagnose the issue. I think the technician was only executing company policy, which seems severely flawed! I recommend the business model/practice be revised. When people untrained in such repairs call, they are calling because they are looking for a remedy, at a low or reasonable cost. I paid for a diagnostic test so the whole event was not a waste to me or the technician. Too expensive, especially when the fix was simple.

Scroll to Top
Electrician installing electrical wires and fuse switch box.

ADA Notice

At Coastal Home Services, we are committed to ensuring that individuals with disabilities enjoy full access to our websites. In recognition of this commitment, we are in the process of making modifications to increase the accessibility and usability of this website, using the relevant portions of the Web Content Accessibility Guidelines 2.0 (WCAG 2.0) as our standard. Please be aware that our efforts are ongoing. If at any time you have difficulty using this website or with a particular web page or function on this site, please contact us by phone at 252-842-0094 or email us at [email protected] and place “Web Content Accessibility (ADA)” in the subject heading and we will make all reasonable efforts to assist you.