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Frequently Asked Questions

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GET IN TOUCH

Fill out the form below and a representative from our team will contact you.

Your Questions, Answered

Here are some of the most common things our customers ask about HVAC, plumbing, and electrical services with Coastal Home.

HVAC

Have your HVAC system looked at twice a year. Schedule an inspection with Coastal Home Services once in spring before cooling season and once in fall before heating season. If you have a home near the water, you’ll need extra attention because salt air speeds up the corrosion on outdoor units. Coastal Home Services give sour customers year-round maintenance plans that cover these seasonal tune-ups and safety checks.

It directly controls the temperature and air quality in your home; it pulls air through a filter, conditions it, then circulates it through the house. 

HVAC systems are furnaces, heat pumps, air conditioners, ductwork (or a ductless mini-split), and a thermostat that sets the temperature. Coastal Home Services installs, services, and repairs every part of that system for our customers.

It’s probably a clogged air filter, a refrigerant leak, a frozen evaporator, or a failing compressor. This is a big dea near the coast, since electrical and salt-clogged condenser coils are big issues. Coastal Home Services is here to spot and fix these various issues with AC units of any brand, including after-hours HVAC services.

If it’s 10 to 15 years old, it keeps needing repairs, it runs on the discontinued (and hard to source) refrigerant R-22. Climbing bills and constant breakdowns are also clear signs a replacement might be on the horizon for you. Coastal Home Services installs energy-efficient Trane systems and can even help apply Inflation Reduction Act tax credits to qualifying upgrades.

Yes. Coastal Home Services does it all: installation, repairs, and maintenance for heat pump and mini-split systems. Mini-splits, in particular, are pretty popular in Morehead City and coastal homes since they cool different zones individually.

Yes. Coastal Home Services is a Trane Comfort Specialist. That’s Trane’s highest dealer designation, which only goes to contractors that meet the strict standards for installation, quality and, of course, customer satisfaction. We’re all factory-trained to size, install, and maintain Trane systems.

Coastal Climate & Salt-Air Protection

Yes. Salt air eats away at the metal in outdoor AC units and shortens lifespans by quote a few years. Coastal units near extra TLC via corrosion-resistant coatings and frequent cleaning. That’s why Coastal Home Services is the crew to call when you want to protect your air conditioner.

Rust Grip’s is a coating that helps seals the surface of an outdoor HVAC unit. It helps block the moisture and salt that causes it to rust. Coastal Home Services uses Rust Grip to new Trane units, extending their lifespan by up to seven years, especially in a harsh environment for home systems. 

Rinse the outdoor coil often to wash salt off, be sure to schedule a twice-tyearly check on your AC with Coastal Home Services, and invest in some protective coating, like Rust Grip.

Plumbing

We do leak repairs rain cleaning, main-line clog removal, repiping, and tankless water heater installation for homes across Carteret County. 

Yes. Coastal Home Services clears clogs in sinks, toilets, showers, and main drain lines. If you have recurring clogs, the team will use a camera inspection of your drain/pipe to find the blocakge.

Yes. Coastal Home Services installs tankless (on-demand) water heaters, and they’re actually becoming more popular year after year. They’re a strong fit for coastal homes and vacation rentals.

A worn flapper, a faulty fill valve, or a float set too high, which waste hundreds of gallons of water a day. Sometimes, it’s a simple fix, like a part swap. But if it’s constant running, address it sooner than later. Coastal Home Services can find out why your toilet’s running and fix it for you.

Most often it’s mineral buildup from hard water, a partially closed off shutoff valve, or even a hidden leak. Coastal Home Services can pinpoint the cause and restore normal pressure.

No, never. They don’t reliably clear blockages and they actually end up damaging your pipes. Instead, call a plumbing pro at Coastal home Services. We use drain snakes and hydro jetting to really home in on clogs and get rid of them.

8 to 12 years, and tankless models pumping that up to 20 or so years. The hard water in the area actually to blame for whittling away their lifespans, and regular maintenance is nonnegotiable. Get in touch with Coastal; we’re the crew to count on for everything water heater.

Shut off your home’s main water valve ASAP, open a faucet or two to relieve the pressure, and keep people and electricity away from any standing water. Be sure to know where the shutoff valve is before hand; it saves you precious minutes in which to act and call Coastal to help you out.

Electrical

Coastal Home Services’ licensed electricians handle light-fixture installation, electrical panel upgrades, EV charger installation, whole-home generators, and energy-efficient lighting.

Yes. We install home Level 2 EV charging stations. That also includes the dedicated circuit and any panel upgrade you need to support the new charger. The team can recommend the right charger and placement for your vehicle and electrical system.

Yes, and we do it often. We upgrades and replace electrical panels, which is more common in older homes that are well past being able to handle modern electrical load. Upgraded panels make daily life just a bit smoother, now tat your home can handle EV chargers, multiple home offices, heavy-duty appliances, and more.

Burning smells or smoke, sparking or hot outlets, flickering lights, and breakers that trip repeatedly and won’t reset. These all point to dangerous electrical hazards that’ll need licensed electricians to see what’s wrong.

A loose wiring connection, an overloaded circuit, or a failing electrical panel. If you’re seeing some minor flickering when an appliance kicks on, that’s relatively normal. But loose connections are a serious fire risk and Coastal Home Services’ licensed electricians can spot the cause and fix it.

GFCI outlets are in kitchens, bathrooms, laundry areas, garages, and outdoor locations, anywhere water and electricity can meet. They cut off power in a fraction of a second to keep you safe, and that means a whole lot here on the coast. Coastal Home Services can test your outlets and install any where they need to be if you don’t have them.

It’s a good idea. Surge protection helps shield all of your appliances and expensive electronics whenever there’s a violent power surge, either from utility surges or from lightning strikes. Power strips won’t cut it here; they’re small in scope and don’t protect your whole home like a surge protector does. Coastal can install surge protectors right at your electrical panel.

If you have two-prong ungrounded outlets, have breakers that trip regularly, you’re experiencing warm or discolored outlet and switch plates, and have a home that still runs on a fuse box or a panel under 100 amps. You might also have out-of-date wiring (aluminum branch, knob-and-tube, etc.) you need to think about a new rewire soon, which we can help you with.

About Coastal Home Services

HVAC, plumbing, and electrical work. That spans heating and cooling repairs and installations, drain cleaning and water heaters, electrical panel upgrades, EV chargers, and whole-home generators, plus dryer-vent and air-duct cleaning. Since we cover it all, we’ve become a fixture in the community and have been helping our neighbors for years with any and all home service needs.

We serve Morehead City, Atlantic Beach, Emerald Isle, Beaufort, Newport, Swansboro, and Havelock across the Crystal Coast, along with nearby New Bern and Jacksonville. The company is based in Morehead City, NC and covers Carteret County and the surrounding coastal region of eastern North Carolina.

Yes, Coastal Home Services offers 24/7 emergency service for HVAC, plumbing, and electrical breakdowns. Yes, that includes nights and weekends, plus even same-day appointments during regular hours.

We respond as quickly as possible, and we offer 24/7 emergency services for HVAC, plumbing, and electrical problems. There are same-day appointments are available during regular business hours. For those more urgent breakdowns, we try our best to get a tech to your home ASAP.

Yes, 100%. We hold North Carolina licenses for HVAC, plumbing, and electrical work through the state licensing boards. Our certified techs can service equipment of any brand.

We’ve been in business since 2007, which means you’re workign with a company that’s been around for nearly two decades, and with a track record of proven quality work. In that time, we’ve earned nearly 1,000 Google reviews at a 4.8-star average.

Because we’re a one-stop provider for HVAC, plumbing, and electrical work, with after-hours emergency service. We’re also a Trane Comfort Specialist, and we specialize in salt-air corrosion protection (Rust Grip), and our team’s built for the unique demands of Crystal Coast homes. We also offer military discounts, and most major credit cards are accepted, too.

Yes! We offer free quotes on new-system installations and gives upfront pricing so you approve the cost before any work begins.

Yes! We offer military discounts, accept most major credit cards, and are ahppy to help homeowners claim Inflation Reduction Act tax credits on qualifying energy-efficient HVAC upgrades. We also offer flexible financing through Service Finance, Ally & Wells Fargo.

You might. There are possible federal tax credits when you upgrade to a high-efficiency HVAC system, but it really depends on the equipment and its SEER rating. The federal Inflation Reduction Act offers credits on qualifying energy-efficient systems, and homeowners typically claim them using IRS Form 5695. We’ll help you understand credits and qualifying units to maybe make your decision a bit easier.

Troubleshooting

It’s because of restricted airflow or there’s a refrigerant leak; that’ll cause the evaporator coil to ice over. Try to turn the system off to let it thaw out. Then call Coastal Home Services. Keep in mind, running a frozen AC can damage the compressor.

It can cause hot and cold spots, higher energy bills, extra strain on the equipment, noisy operation, and, (in some cases) frozen coils or short cycling. It’s easily one of the biggest causes of low efficiency out there. It usually happens because of a clogged filter, blocked vents, or dirty ductwork.We’ll find and correct the airflow problem for you before it causes any short- or long-term issues.

It could be as simple as athermostat set to the wrong mode/temp, or be something a bit more, like an ignition or pilot problem. Always check the thermostat first; it’s the simplest ‘fix.’ Also check the air filter. If the air’s still cold, Coastal Home Services can diagnose and repair the system for you.

It means the circuit is overloaded or there’s a short circuit or ground fault. If it keeps on tripping (e.g. not only once after running too many appliances), don’t ignore it. It can mean there’s overheating wires or even a failing breaker. Coastal Home Services’ licensed electricians can find the cause and fix it safely for you.

A hidden leak, such as a running toilet, a dripping fixture, or a leak in a supply or irrigation line. Leaks, in whatever for, they take, can waste thousands of gallons of water in short order. Plus, if it’s a slab leak or a leak that goes months without detection, it can cause extra damage. Stay on top of it. Coastal Home Services can locate and repair the hidden leak before it drives your bill even higher.

Maintenance & Saving Money

It’s the simplest way to keep your heating and cooling system running efficiently, extends their lifespans, and helps prevent unexpected breakdowns. The most imporant factor is being able to catch small problems before they have a chance to wreak havoc on your home. On the Crystal Coast it also lets a tech rinse out corrosive salt buildup off the outdoor unit. That’s exactly why Coastal Home Services offers our customers comprehensive maintenance plans; that includes seasonal tune-ups and safety checks.

Changing air filters regularly, sealing leaky ducts, scheduling seasonal HVAC maintenance, and upgrading to a high-efficiency system or a smart thermostat. When you keep on top of system maintenance, you lower your bills and also stay ahead of potentially costly repairs and replacements well before their time.

78°F in summer and 68°F in winter (while you’re home); adjust a few degrees when you’re out of the house or asleep. You can have greater control via a programmable or smart thermostat. Coastal Home Services installs smart thermostats that lower energy use.

Check it monthly and change it every 1 to 3 months. You should plan on doing it even more if you have pets, allergies, or run your system all the time. When there’s a clogged filter, it restricts airflow, raises energy bills, and can even cause the system to freeze up or shut down. The Coastal Home Services crew can show you how to replace an air filter and recommend a good air filter schedule for your system.

It really depends, but it needs to be just right. Too big, and it’ll short-cycle, wasting energy. When it’s too small, it’ll struggle to keep up in summer heat. Square footage, insulation, windows, ductwork, and local climate all play a part. Coastal Home Services performs a Manual J load calculation to find a unit that fits your space perfectly.

Pricing, Process & Guarantee

It depends on the size and efficiency of the units and, of course, your home’s layout. Coastal Home Services actually offers an online instant quote tool that gives you an estimate for a new system in minutes. All you need to do is answer a few quick questions about your home.

Yes, absolutely. A tech from Coastal Home Services will come to your home, spot what’s wrong with your home systems, and present you with solutions, with the price of each one. You don’t have to commit to any work with us before you review those options and authorize the one you choose. You stay in the know and stay in control.

We provide manufacturer warranties on the systems it installs, typically 10 years on parts and 1 year on labor for qualifying equipment. We also back all new installs with our 100% satisfaction guarantee.

Storm & Hurricane Prep

Turn the unit off at the thermostat and breaker if there’s flooding or a power surge. Then, secure or strap the outdoor condenser so it can’t shift in high winds. Post-storm, have a pro inspect the system. Coastal Home Services can inspect and service storm-affected systems across the Crystal Coast.

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